Support options
Email support
Send us a message at quicksoft.media@gmail.com. We aim to respond within 4 hours during business hours (EAT).
Documentation
Step-by-step guides for every feature — from setting up flights to managing transport and checking in guests.
FloatOps Field app
For issues with the Android field app, open Settings → About & Diagnostics and tap "Copy Diagnostics" before contacting support.
Account & billing
For subscription changes, invoices, or account access issues, email us with your company name and we'll sort it quickly.
Frequently asked questions
The app isn't syncing. What should I do?
Open Settings → About & Diagnostics and check the API and Last Sync rows. If the API shows "Unreachable", check your internet connection. Tap "Force Sync" to retry manually. If the issue persists, tap "Copy Diagnostics" and email the result to us.
A staff member can't log in to the field app.
Check that the staff member has an active account in Staff Management on the web app. Their username and password must match what's set in the system. If they've forgotten their password, an Admin can reset it from the Staff profile page.
How do I add a new flight?
In the web app, go to Flights → New Flight. Set the date, location, balloon, pilot, and seat capacity. Flights scheduled for today will appear automatically in the FloatOps Field app for all staff.
The weather decision isn't showing in the app.
Weather decisions are entered by a Pilot or Admin from the Weather screen in the web app. Once a GO/DELAY/NO-GO decision is recorded, it syncs to all field devices within the next sync cycle (usually under 60 seconds on a good connection).
Can I use FloatOps on multiple devices?
Yes. Each staff member can log in on their own Android device. Sessions are independent and all data syncs through the central server. There is no limit on the number of devices per account.
What happens if the field app goes offline during operations?
The app caches all flight, booking, transport, and weather data locally using SQLite. Staff can continue to view data and perform actions (check-in, stop completion) while offline. Actions are queued and automatically synced when connectivity is restored.
How do I export booking data?
In the web app, go to Bookings → Reports. You can export flight manifests and booking records as CSV or PDF. Guest waivers can be downloaded from the Waiver Management section.
Still need help?
Our team is based in Arusha and knows balloon safari operations first-hand. Send us a message and we'll get back to you personally.
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